Posts Tagged ‘toothpaste’

* someone needs a boot somewhere…

Posted on September 28th, 2009 by whinger. Filed under Whinges.

So I placed an order for collection at my local store with boots online on the 16th September (yes, boys and girls, that’s 12 days ago). They told me at the time it would be available to collect by the 23rd, which I thought was a bit slothlike, but hey!, how urgently can you need toothpaste, right?

The despatch note came on the 18th, which gave me hope that I might be experiencing shiny clean teeth and that fresh breath that 3 cups of coffee and a mustard-filled sandwich does its best to destroy (and I’m sorry but the Colgate I can get from everywhere – actually that’s another rant, but I’ll leave that for another day – just doesn’t compete) within a reasonable amount of time; however it’s now the 28th and I’ve still not had the nod from Boots to tell me that I can collect.

I sent them a polite email on Friday and have heard nothing. So today I tried a different tack – this is the text of the email I sent this morning.

Order status is despatched and has been for nearly a week. I dropped into the store on Friday and they suggested that the next delivery date would be Saturday but your status still says “despatched”. Now given that I could probably have attached the package to a tortoise and it could have travelled the 20 miles or so from Nottingham to Alvaston by now, unless you’re shipping from the Outer Hebrides using the pony express I’d say it has either not been despatched at all or it’s been lost on the way.

Can you investigate and let me know when you expect to be able to fulfil my order?

So I guess either I’ll now never receive it or I’ll give them a laugh and they might actually do something. We’ll see 🙂

Edit – the automated bounce email I got back states (about their 0845 number):
You will pay at the local rate and calls may be recorded for training purposes
I thought they weren’t allowed to call 0845 “local” rate any more?

Update (2009-10-01) I received a phone call from a very helpful boots rep today: their courier has admitted mislaying my parcel. Oh well, at least they’re dealing with it!

Tags: , , , , .